Refund policy

RETURN AND REFUND POLICY

We accept return, replacement, or refund requests only when an item is defective, arrives damaged, or is different from the item ordered.

REPORT A PROBLEM WITHIN 7 DAYS

You must contact us within 7 days after delivery at denimove@163.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs or video showing the defect, damage, or incorrect item
• Photographs of the packaging and shipping label, where relevant

Requests submitted more than 7 days after delivery might not be accepted, except where otherwise required by applicable law.

ELIGIBILITY

To be eligible, the item must be unworn, unwashed, unaltered, and returned with its original tags and packaging, except where reasonable inspection is necessary to identify the reported problem.

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection
• Personal preference
• Items damaged through misuse, improper care, alteration, or normal wear
• Other non-quality-related reasons

This policy does not limit any mandatory consumer rights available under applicable law.

RETURN AUTHORIZATION

Do not return an item before contacting us.

If your request is approved, we will provide return instructions and the complete return address. Unauthorized returns might not be accepted or processed.

RETURN SHIPPING

For an approved claim involving a defective, damaged, or incorrect item, DeniM will cover the reasonable return shipping cost or provide another appropriate resolution.

Please do not send returns using a collect-on-delivery service unless we have agreed to this in writing.

RESOLUTION AND REFUNDS

After reviewing the supporting evidence and, where required, receiving and inspecting the returned item, we may provide an appropriate replacement, refund, or other remedy.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.

CONTACT

Email: denimove@163.com